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Delivery statuses

SmartyParcel Tracking API services use 8 key statuses to auto-tag various delivery checkpoints when getting tracking information from the carrier.

SmartyParcel automatically tags status to each checkpoint when getting tracking information from the carrier. Users can choose to send out email notifications or SMS notifications when a specific status happens.

Tracking Statuses

StatusEnum (value sending via API)Description
PendingPENDINGNew shipments added that are pending to track, or new shipments without tracking information available yet.
ExceptionEXCEPTIONCustom hold, undelivered, returned shipment to sender or any shipping exceptions.
Info receivedINFO_RECEIVEDCarrier has received request from shipper and is about to pick up the shipment.
PackagingPACKAGINGCarrier is preparing shipment to transit.
In transitIN_TRANSITThe shipment is on the way.
Available for pickupAVAILABLE_FOR_PICKUPThe shipment arrived at a pickup point near you and is available for pickup.
DeliveredDELIVEREDThe shipment was delivered successfully.
ExpiredEXPIREDShipment has no tracking information for 30 days since added.

Tracking Sub-statuses

Sub-StatusEnumDescription
Exception 001EXCEPTION_001Removed by sender
Exception 002EXCEPTION_002Customer refused delivery
Delivered 001DELIVERED_001Shipment delivered successfully
Delivered 002DELIVERED_002Package picked up by the customer